Blog

PSD2: Strong Customer Authentication

Strong Customer Authentication for mobile ordering On 14th September 2019, several new requirements for online payments will be introduced to all EU Member States as part of the second Payment Services Directive (PSD2), in an effort to reduce fraud and make online payments more secure. The new requirements are known as Strong Customer Authentication (SCA). What is Strong Customer Authentication? Continue Reading

Newsroom

Grosvenor Casinos and Mecca Bingo deploy wi-Q

Following multiple successful trials, wi-Q are pleased to announce that deployment is underway into Grosvenor Casinos and Mecca Bingo venues in the UK. Owned by The Rank Group Plc, Grosvenor Casinos and Mecca Bingo will deploy wi-Q in 89 venues to enhance the customer experience with wi-Q. From their own device, customers will have instant access to an intuitive online Continue Reading

Case Studies

New integration with leading QSR software PixelPoint

New integration with leading QSR software, PixelPoint by PAR wi-Q are pleased to announce a new integration with PixelPoint, point-of-sale software by PAR. PAR is a leading global provider of cloud-based point of sale and service solutions to restaurant chains and food retailers. Building on over 40 years of experience, PAR is recognised as the largest supplier of POS systems to Continue Reading

Food & Beverage

wi-Q deployed in Dubai World Trade Centre

We are pleased to announce that wi-Q has been deployed in Trader’s House in the Dubai World Trade Centre. The Dubai World Trade Centre hosts more than 500 events every year across international trade fairs, mega consumer shows and prestigious conventions, and welcomes more than three million visitors from 160 global markets every year. Trader’s House serves dine-in or Grab-N-Go Continue Reading

General

Fostering digital engagement with visual design

Fostering in-venue digital engagement with visual design The lines between online and offline retail experiences are becoming increasingly blurred. Retailers can track offline purchases from online interactions across multiple devices and Amazon, well, they are doing what Amazon does best, disrupting retail with technology. Interestingly, the trend appears to be crossing over to hospitality. Restaurants, cafes and hotels are looking Continue Reading

General

Taming the Christmas Crowds with Technology

Taming the Christmas Crowds with Technology Christmas festivities are in full swing and it won’t come as a surprise to learn that people will be spending a lot more time and money eating and drinking. In fact, a typical household in the UK spends over £500 more in the month of December, with an extra 20% spent on food and Continue Reading

General

F&B Tech: Toasted QR Codes

(Image Source: ICHIBUNS) F&B Tech: Toasted QR Codes In London Soho’s Chinatown, you can now order a burger from the future. Whether your taste is for high-end indulgence or food-to-go, ICHIBUNS’ cutting-edge burger is taking food payments to the next level. The new-age offering: a wagyu beef burger with all the trimmings – and a toasted QR code. Customers can pay Continue Reading

Food & Beverage

Luckin Coffee’s Digital-First Strategy to Beat Starbucks

Luckin Coffee's Digital-First Strategy to Beat Starbucks A new coffee shop chain in China is capitalising on the consumer demand for hyper-convenient service and is even stepping on the toes of global giants, Starbucks. What’s its USP? Paperless, digital menus and strategic, en-route locations. Luckin Coffee, which launched in November 2017, opened 500 coffee shops within its first five months, Continue Reading

Food & Beverage

Eating with Your Eyes: Augmented Reality for F&B

Eating with Your Eyes? Augmented Reality for F&B F&B outlets around the world are increasingly looking to technology to improve or differentiate their dining experience. One technology which appears to have picked up some popularity in this space, is AR, or augmented reality. Unlike virtual reality (VR), which requires transporting the user to an entirely virtual environment, augmented reality overlays Continue Reading

Food & Beverage

How to supercharge your in-venue upsells

Upselling is a key profit driver in the world of hospitality. The word itself can evoke thoughts of pushy pop-up adverts or salespeople trying to sell you something that you never wanted in the first place. In addition, the practice itself, particularly within the hospitality industry, has not changed in decades. The success of an upsell relies heavily on the ability Continue Reading

General

wi-Q to bring AI-powered predictions to F&B

wi-Q to bring AI-powered predictions to F&B Partnership marks the first public roll-out of Fetch.AI autonomous economic agents wi-Q Technologies, the leading experts in mobile ordering in the hospitality sector, has announced a new partnership with Cambridge-based Fetch.AI, the world’s first adaptive, self-organising ‘smart ledger’. Fetch, whose founders include original scientists and investors from DeepMind – the artificial intelligence research Continue Reading

Case Studies

Star Cinemas joins the mobile ordering revolution

wi-Q Technologies launch app-free mobile ordering in U.A.E-based, Star Cinemas wi-Q Technologies, have announced that its app-free mobile ordering and experience platform, wi-Q, is now live in U.A.E-based, Star Cinemas. Star Cinema customers at Star Bawadi Cinema, can now order and pay for drinks, sweets and popcorns on their own mobile device without having to download an app. The fully-branded Continue Reading

Food & Beverage