Case Studies, Food & Beverage, Newsroom
Grosvenor Casinos and Mecca Bingo deploy wi-Q
Following multiple successful trials, wi-Q are pleased to announce that deployment is underway into Grosvenor Casinos and Mecca Bingo venues in the UK.
Owned by The Rank Group Plc, Grosvenor Casinos and Mecca Bingo will deploy wi-Q in 89 venues to enhance the customer experience with wi-Q. From their own device, customers will have instant access to an intuitive online menu, and can browse, order and pay, with additional customer-centric features including promotional deals and customisable items. Payments will be processed by Barclaycard, allowing customers to pay quickly and securely.
Graham Cornhill, Co-Founder and Managing Director of wi-Q, says,
“wi-Q is delighted to announce deployment into Grosvenor Casinos and Mecca Bingo. The move away from app-based solutions to intuitive cloud technology is where the wider hospitality industry is heading, and The Rank Group Plc are working with us in a wider capacity to lead the market. wi-Q represents the next generation of mobile ordering and payment technology, and we look forward to working with Grosvenor Casinos and Mecca Bingo on their long-term digital engagement strategy.”
The deployment of wi-Q marks yet another commitment to mobile engagement from The Rank Group Plc. In 2017, Grosvenor Casinos launched its Grosvenor Live Casino App and went on to win the ‘Best Mobile Casino Product’ at the EGR Operator Awards 2018. The app allows users to enjoy an immersive gaming experience on their Android or iOS device, and as of late 2018 had already taken £1.7m in bets.
Eddie Hall, Head of Food & Beverage for the Rank Group comments,
“We see the introduction of this technology as a huge step forward in driving our passion for a great customer experience in club. Our customers tell us they love the speed, convenience and ease of use of the platform. We look forward to continuing to innovate this technology to enhance our customer experience for the future.”
For more information on Grosvenor Casinos, please visit www.grosvenorcasinos.com
For more information on Mecca Bingo, please visit www.meccabingo.com or mecca.wi-q.com
Latest News
Latest
Case Studies
Events
Food & Beverage
General
Hospitality
Media Centre
Newsroom
Uncategorised
The 20/20 vision of a restauranteur
The 20/20 vision of a restauranteur There is something about the turn of a new decade that makes New Year’s resolutions even more powerful. You find yourself thinking beyond the next year, defining goals that will determine your future. To that end (or should we say beginning), what better time for those in the food service industry to focus Continue Reading
Food & Beverage
Our 2019 in numbers
Our 2019 in numbers As you will see, a lot has changed in the past 12 months at wi-Q. In fact we surpassed over half a million (£) in sales on our platform, and we are processing more every month on behalf of our client's restaurants, hotels and venues around the world. Below we present a snapshot of our 2019 Continue Reading
Newsroom
How QSRs can adapt to the rise of pickup and takeout
How QSRs can adapt to the rise of pickup and takeout As we enter a new decade, there is no better time to reflect on the significant changes the restaurant sector has experienced over the last few years. Today, we’re taking a look at Quick Service Restaurants (QSRs), where customers’ expectations and the way in which they receive their Continue Reading
Food & Beverage
Festive menus and 9 other reasons for restaurant digital ordering
Festive menus and 9 other reasons digital ordering should top restauranteurs’ wish lists It’s the most wonderful time of the year, and a busy one at that if you work in hospitality. If your restaurant still offers paper menus…sincere condolences. Along with reducing the time, stress, money and resources poured into your festive menu production, we have listed a few Continue Reading
Food & Beverage
Hilton Barcelona sees boost with wi-Q digital ordering
Hilton Purobeach Barcelona sees boost with wi-Q digital ordering Data reveals Purobeach Barcelona’s cloud-based digital ordering technology, powered by wi-Q, is a favourable addition to the #puroexperience. Poised on top of the 4-star Hilton Diagonal Mar Hotel, beach club Purobeach Barcelona has proved that the future of service is a combination of customer-centric technology and a personal, human touch. Data from Continue Reading
Case Studies
Jeremy Hagon joins wi-Q as Deployment Manager
We’re delighted to announce the appointment of Jeremy Hagon as Deployment Manager here at wi-Q. Jeremy will play a key role in delivering wi-Q to our global hospitality clients, ensuring smooth implementation of our award-winning cloud-based digital ordering technology. Praised for his communication skills and efficiency, Jeremy has more than 15 years’ experience in the ecommerce sector. We are excited Continue Reading
Newsroom
Expedia study reveals 3 tech priorities of chain hotels
Expedia study reveals top 3 tech adoption priorities of chain hotels According to a new survey of more than 1,200 hoteliers by Expedia Group, there is a significant gap in technology investment strategies across different hotelier segments, with chain hotels 77% more likely than small independent properties to prioritise technology. But what drives their decision-making when it comes to the Continue Reading
Hospitality
3 hospitality trends that won’t break the 2020 budget
3 hospitality trends that won’t break the 2020 budget (...and may save or make your venue money) With less than 100 days till 2020, let’s take a step back and a look at some of the most cost-effective or revenue-generating 2019 trends that you can implement in your hotel or restaurant. 1) Sustainability Beat the receipt After the UK government Continue Reading
Hospitality
PSD2: Strong Customer Authentication
Strong Customer Authentication for mobile ordering On 14th September 2019, several new requirements for online payments will be introduced to all EU Member States as part of the second Payment Services Directive (PSD2), in an effort to reduce fraud and make online payments more secure. The new requirements are known as Strong Customer Authentication (SCA). What is Strong Customer Authentication? Continue Reading
Newsroom
New integration with leading QSR software PixelPoint
New integration with leading QSR software, PixelPoint by PAR wi-Q are pleased to announce a new integration with PixelPoint, point-of-sale software by PAR. PAR is a leading global provider of cloud-based point of sale and service solutions to restaurant chains and food retailers. Building on over 40 years of experience, PAR is recognised as the largest supplier of POS systems to Continue Reading
Food & Beverage
wi-Q deployed in Dubai World Trade Centre
We are pleased to announce that wi-Q has been deployed in Trader’s House in the Dubai World Trade Centre. The Dubai World Trade Centre hosts more than 500 events every year across international trade fairs, mega consumer shows and prestigious conventions, and welcomes more than three million visitors from 160 global markets every year. Trader’s House serves dine-in or Grab-N-Go Continue Reading
General
Fostering digital engagement with visual design
Fostering in-venue digital engagement with visual design The lines between online and offline retail experiences are becoming increasingly blurred. Retailers can track offline purchases from online interactions across multiple devices and Amazon, well, they are doing what Amazon does best, disrupting retail with technology. Interestingly, the trend appears to be crossing over to hospitality. Restaurants, cafes and hotels are looking Continue Reading
General
Taming the Christmas Crowds with Technology
Taming the Christmas Crowds with Technology Christmas festivities are in full swing and it won’t come as a surprise to learn that people will be spending a lot more time and money eating and drinking. In fact, a typical household in the UK spends over £500 more in the month of December, with an extra 20% spent on food and Continue Reading
General
F&B Tech: Toasted QR Codes
(Image Source: ICHIBUNS) F&B Tech: Toasted QR Codes In London Soho’s Chinatown, you can now order a burger from the future. Whether your taste is for high-end indulgence or food-to-go, ICHIBUNS’ cutting-edge burger is taking food payments to the next level. The new-age offering: a wagyu beef burger with all the trimmings – and a toasted QR code. Customers can pay Continue Reading
Food & Beverage
Luckin Coffee’s Digital-First Strategy to Beat Starbucks
Luckin Coffee's Digital-First Strategy to Beat Starbucks A new coffee shop chain in China is capitalising on the consumer demand for hyper-convenient service and is even stepping on the toes of global giants, Starbucks. What’s its USP? Paperless, digital menus and strategic, en-route locations. Luckin Coffee, which launched in November 2017, opened 500 coffee shops within its first five months, Continue Reading
Food & Beverage
Eating with Your Eyes: Augmented Reality for F&B
Eating with Your Eyes? Augmented Reality for F&B F&B outlets around the world are increasingly looking to technology to improve or differentiate their dining experience. One technology which appears to have picked up some popularity in this space, is AR, or augmented reality. Unlike virtual reality (VR), which requires transporting the user to an entirely virtual environment, augmented reality overlays Continue Reading
Food & Beverage
How to supercharge your in-venue upsells
Upselling is a key profit driver in the world of hospitality. The word itself can evoke thoughts of pushy pop-up adverts or salespeople trying to sell you something that you never wanted in the first place. In addition, the practice itself, particularly within the hospitality industry, has not changed in decades. The success of an upsell relies heavily on the ability Continue Reading
General
wi-Q to bring AI-powered predictions to F&B
wi-Q to bring AI-powered predictions to F&B Partnership marks the first public roll-out of Fetch.AI autonomous economic agents wi-Q Technologies, the leading experts in mobile ordering in the hospitality sector, has announced a new partnership with Cambridge-based Fetch.AI, the world’s first adaptive, self-organising ‘smart ledger’. Fetch, whose founders include original scientists and investors from DeepMind – the artificial intelligence research Continue Reading
Case Studies
Star Cinemas joins the mobile ordering revolution
wi-Q Technologies launch app-free mobile ordering in U.A.E-based, Star Cinemas wi-Q Technologies, have announced that its app-free mobile ordering and experience platform, wi-Q, is now live in U.A.E-based, Star Cinemas. Star Cinema customers at Star Bawadi Cinema, can now order and pay for drinks, sweets and popcorns on their own mobile device without having to download an app. The fully-branded Continue Reading
Food & Beverage
Mobile ordering for golf clubs
Attracting younger golfers and boosting revenue with mobile ordering for golf clubs Golf, which is believed to have originated in 15th century Scotland, is now one of the world’s most prominent recreational activities and is estimated by Forbes as a nearly, $70 billion industry. In recent years this popularity could be attributed to new golfers, with the number of first Continue Reading
Food & Beverage
Dog-Friendly Dining Experiences by Pet-Fi
Image Credits: Taken by A. Four for Pet-Fi at Cliveden House Paws for Thought with Dog-friendly Dining Experiences Sharing and reporting on the best dog-friendly venues worldwide, Pet-Fi has been developed by a select group of animal-loving experts, offering its community exceptional experiences for you and your four-legged-friend, from travel and design, to care and welfare. Whether you're stopping for Continue Reading
Case Studies
wi-Q integrates with Amadeus PMS
wi-Q are delighted to confirm that its vendor partner listing is now live on the Amadeus Hospitality Partner Marketplace. Amadeus operate in over 190 different countries and are the preferred technology provider and partner of the world’s leading companies. These include British Airways, Qantas, Finnair, Iberia, AMEX, Siemens, IBM, and Lufthansa. Part of its extensive offering addresses the hospitality industry, Continue Reading
Hospitality
How to beat the Wetherspoons app
Image credit: JD Wetherspoon How to beat the Wetherspoons app in the mobile ordering race Investors in JD Wetherspoon have been toasting mobile ordering innovation ever since the launch of the market-leading pub and hotel chain’s Order & Pay app. The Wetherspoons app, which enables customers to order food and drink from their seats has been a hit with customers, Continue Reading
Food & Beverage
wi-Q adds support for cryptocurrency payments
wi-Q Technologies has announced that its web-based digital engagement platform, wi-Q, will now support payments via global bitcoin payment service provider, BitPay. wi-Q is the web-based integrated mobile ordering solution developed for F&B outlets. In addition to cash, debit or credit card, PayPal and charge to room, venues with wi-Q can now allow their customers or guests to pay from Continue Reading
General
wi-Q to attend Seamless Middle East 2018
Seamless Middle East, organised by Terrapinn Events, will take place from 15th to 16th April 2018 at the Dubai International Convention & Exhibition Centre in Dubai, United Arab Emirates. Seamless Middle East is three conferences in one, with three separate agendas covering the sectors of Payments, E-Commerce, and Retail. The conferences have line-ups of experts from all over the world Continue Reading
Events
wi‐Q partners with Aircharge
wi-Q are delighted to announce our partnership with fellow British technology company, Aircharge, aimed at boosting digital guest engagement through wireless charging. Together, we are exploring using wireless chargers in hospitality venues – and hotels in particular – as access points or triggers for seamless access to device‐based ordering. The dual solution will allow hospitality venues to create an additional Continue Reading
General
Waldorf Astoria Dubai launches wi-Q
Guests at the 5-star Waldorf Astoria Dubai Palm Jumeirah hotel can browse, order and pay for poolside food and drinks via a web-based menu on their own device - without downloading an app. The menu, which can be displayed in a variety of languages, even allows guests to charge items to their rooms. Situated on the iconic Palm Jumeirah Island, Continue Reading
Hospitality
7 reasons why your restaurant doesn’t need a mobile app
The hospitality technology revolution is coming, and whilst some may argue the mobile app is having a second resurgence, the following statistics suggest otherwise. Here are 7 reasons why your restaurant doesn't need a custom mobile app. 1. In 2016, there were 928,505 apps submitted to Apple’s App Store. In 2017, that number dropped to just 159,997, a whopping 82% decline, Continue Reading
Food & Beverage
Registration opens for Hotelympia 2018
On March 5th 2018, at the ExCeL, London, the UK’s leading hospitality event, Hotelympia, opens its doors for a four-day extravaganza – with a fresh new identity. Hotelympia 2018, will bring four exciting shows together, all under one roof. ‘The Professional Kitchen Show’, ‘The Foodservice Show, incorporating Café Commerce’, ‘Hospitality Tech Show’, and ‘Interiors and Tableware Show’, will be specialist Continue Reading
Events
wi-Q adds support for Apple Pay as a payment option
wi-Q Technologies is proud to announce that payments via Apple Pay are now supported on wi-Q. Hospitality venues around the world can now offer their customers or guests the option to pay for products and services via Apple Pay. Apple Pay is a mobile payment and digital wallet service by Apple Inc. Customers making purchases on the web in Safari, Continue Reading
Food & Beverage
wi-Q achieves integration with Oracle Hospitality
wi-Q, are proud to announce that it has achieved Gold Partner Status in the Oracle Partner Network (OPN). As one of only 38 Oracle Gold Partners globally, the status will position wi-Q as the world’s only fully integrated solution in the hospitality sector. Delivering unrivalled functionality through a cloud-based mobile ordering platform, in a little or no-capex, SaaS model, the solutions feature Continue Reading
General
wi-Q introduces a new way to pay with Tola MobilePay
We are proud to announce that we have added International mobile payment service, Tola MobilePay to our growing list of partners and payment options for wi-Q and Mi-Room. Both of our cloud-based mobile ordering solutions can now charge items to the customers' phone bill – saving them the hassle of entering credit card details or billing addresses. What is Tola MobilePay? “Tola Continue Reading
General
Awards, interviews and news from The Hotel Show, Dubai
It has been a busy few days for wi-Q Technologies at The Hotel Show, Dubai. Not only have we met some fantastic people, but we have also experienced some other, cutting-edge hospitality technology. The Best Use of Technology However, the biggest Dubai news this week comes from The Middle East Hospitality Awards. The world-famous resort, Atlantis, The Palm beat of a host of rivals including Continue Reading
Events
wi-Q to attend Hotel Tech Live, London 2017
Join wi-Q at Hotel Tech Live 2017 On the 26th & 27th of September, wi-Q Technologies will be exhibiting their award winning, cloud-based mobile ordering solutions; wi-Q for F&B and Mi-Room for hotel guest services. Exhibition visitors will be able to meet the team and try out the mobile ordering technology at ExCeL in London. This year, Hotel Tech Live Continue Reading
Events
wi-Q Technologies to attend The Hotel Show 2017 in Dubai
wi-Q Technologies are proud to announce that we will be exhibiting at 'The Hotel Show 2017' in Dubai alongside our partners, Epson and Vector Technologies. Held in the Dubai World Trade Centre on the 18th-20th September, The Hotel Show provides a 360-degree view of the market with over 600 exhibitors from over 85 countries, showcasing products across interiors, lighting and Continue Reading
Events
New partnership with Vector Technologies
wi-Q Technologies announces partnership with Dubai-based, Vector Technologies We are delighted to announce that that Dubai-based IT and connectivity experts Vector Technologies, has joined wi-Q’s reseller program in UAE, partnering with us to deliver the wi-Q and Mi-Room solutions to the region’s rapidly growing market. As a wi-Q Technologies reseller, Vector Technologies will work with existing and new, wi-Q and Continue Reading
Food & Beverage
Mobile ordering in 2017: our first white paper
You may have seen that Wi-Q Technologies and The Caterer recently published the results of a mobile ordering survey. Whilst most of the mobile ordering research focused on consumers, we had an opportunity with this survey to focus on the hospitality providers. Hence this survey, explores how many hospitality providers offer mobile ordering, how many have it on the roadmap, Continue Reading
General
Our Industry Survey is Live!
Top five takeaways from our latest mobile ordering research with The Caterer The Caterer, in partnership with Wi-Q Technologies, has released the findings from its latest mobile ordering research. The article and findings, published in the latest issue of The Caterer (09/06/17), are the result of a questionnaire pushed out to hospitality businesses earlier in the year. The resulting insights Continue Reading
General
What are cloud based applications?
What is a cloud-based application? A cloud based application, or app for short, is a piece of software that lives in and operates from the cloud. A native app, on the other hand, has to be downloaded from the internet or an app marketplace and installed on locally on your chosen device. Whilst this difference may seem minor, it makes Continue Reading
General
Ten myths about cloud technology
Cloud technology has become an important part of everyday life, but many people are still unsure of exactly how it works. So, we have looked at ten myths and common misconceptions about cloud technology. Myth 1: The cloud lacks security Cloud technology has become so important to everything that we do, meaning security is paramount and only getting more robust Continue Reading
General
wi-Q is attending To The Table Europe 2017
After a year of implementing wi-Q, our queue-busting cloud-based mobile ordering solution, across various hospitality venues around the world, we’re looking forward to sharing success stories with senior buyers at this year’s To The Table Europe event in Portugal on 25-27 April. Known as The Food & Beverage Decision Makers’ Forum, which wi-Q attended last year in Abu Dhabi, this Continue Reading
Events
wi-Q’s mobile ordering solution to be showcased at RBTE 2017
After a warm reception at the Retail Business Technology Expo (RBTE) 2016, we are pleased to announce we are returning to the RBTE 2017 on the 8th and 9th May, hosted at Olympia, London. Expo visitors this year will be some of the first to experience wi-Q’s seamless integration with partner and co-exhibitor Epson, on stand 831. We have been Continue Reading
Events
wi-Q to attend Dubai’s Seamless 2017 Expo
It is our pleasure to announce that wi-Q Technologies will be attending this year’s Seamless Middle East Exhibition, hosted by global events company Terrapinn. This free event will take place over the 1st and 2nd of May in Dubai and will feature innovations from 350 international exhibitors, as well as 75 on-floor demonstrations led by industry experts. Seamless aims to Continue Reading
Events
wi-Q is a proud sponsor of the Hotel Cateys 2016
This year marks the tenth anniversary of the annual Hotel Catey Awards and we’re delighted to be the category sponsor of the Sustainable Hotel of the Year award. Taking place on Friday, 25 November at the Park Plaza Westminster Bridge London, the awards night promises another exciting celebration of the most successful hotels, hoteliers and hotel employees across the UK. Continue Reading
Events
The declining use of apps
The declining use of mobile apps is perhaps unexpected. When the mass market first took to smartphone use, one of the dominant attractions was the innovative and exciting range of apps that were available to users. Apple particularly took advantage of this with its App Store, providing a virtual marketplace that allowed iPhone users to download a huge variety of Continue Reading
General
It’s a 2016 hat-trick for wi-Q
As the highly anticipated shortlist is revealed for The Caterer’s Product Excellence Awards, we are delighted to announce that wi-Q has been recognised for excellence and innovation in industry awards for the third time this year. Having already won the coveted Technology Innovation Award at Hotelympia earlier this year and earned a final place in the 2016 Digital Vision Awards (DiVAs), wi-Q has Continue Reading
Events
wi-Q to bring market leading mobile ordering technology to Restaurant Tech Live
On 27th and 28th September, we’re heading to Restaurant Tech Live at the ExCel, London, to showcase our award-winning mobile ordering system, Wi-Q, on stand 1232. Restaurant Tech Live is a major new European exhibition dedicated to the emerging technology and services that are shaping the future of restaurant businesses, bringing together the latest products, services, systems and advancements from across the globe. The event Continue Reading
Events
wi-Q is shortlisted for its second 2016 hospitality industry award
We are excited to announce that wi-Q has been shortlisted amongst the industry’s leading innovators by The Caterer’s inaugural Digital Vision Awards. Recognised for our impact on the hospitality sector, including customer experience and business performance, we are thrilled to be a finalist for the Digital Achievement/Innovation Award as part of the Digital Development category. On hearing the news, wi-Q’s Continue Reading
Events
wi-Q Explores the MEA Market at the Food & Beverage Decision Makers’ Forum
wi-Q will join a host of industry executives from the world’s most prestigious hospitality companies at the Food & Beverage Decision Maker’s Forum, taking place from 6 to 8 September 2016 at Jumeirah at Etihad Towers, Abu Dhabi To The Table is a business-to-business forum for senior decision makers in the food and beverage industry. The event enables delegates to build Continue Reading
Events
Galway coffee house leads the way with wi-Q
As part of its plan to lead the way in customer experience, Galway-based coffee house, Red Eye Coffee Roasters has become the first venue in Ireland to offer customers the ability to browse, order and pay with mobile ordering and payment from wi-Q. The service is aimed at busy Ballybrit office workers who don’t want to waste precious time queuing for Continue Reading
Case Studies
Meet wi-Q’s new Operations Director, Kevin Burns
We are delighted to announce the appointment of Kevin Burns as wi-Q’s new Operations Director. Kevin has previously worked in corporate and independent telecommunications and consultancy for more than thirty years with senior roles including Managing Director at Oaisys, and Business Development Director at Mitel Networks. Since winning the Hotelympia Technology Innovation Award in 2016, wi-Q has continued to lead the Continue Reading
General
wi-Q at The Caterer Digital Summit 2016
We are delighted to be a main sponsor for the upcoming Caterer Digital Summit 2016, where Stephen Kennedy our non-executive chairman will be representing wi-Q as an expert speaker amongst a day packed with fantastic personnel from the hospitality industry. As always, The Caterer Digital Summit will explore and discuss the technological advances and innovative ideas that are both simplifying and Continue Reading
Events
Mobile ordering survey from The Caterer highlights wi-Q as a leading hospitality solution
This month, The Caterer published its latest Hot Topic industry survey highlighting the role mobile ordering and payment solutions will have in the future of the hospitality industry. You can download the survey results here, or read on for the full article from The Caterer's Brendan Coyne We are glued to our phones. We don’t like queuing. Make guests wait too long, and they Continue Reading
Food & Beverage
wi-Q Wins the Technology Innovation Award at Hotelympia 2016
We are incredibly proud to announce that wi-Q has won the Hotelympia Technology Innovation Award sponsored by Hotelympia 2016 in conjunction with the Caterer. The competition included more than 150 entries, whittled down to the final 18, who exhibited alongside the Hotelympia main stage before presentations and judging on Monday, 29 February. As part of the final stage, we presented our Continue Reading
Events
Joanna Lumley is the Voice of wi-Q
The excitement in the wi-Q office was tangible when we received the news that the distinctive, velvet tones of the lovely Joanna Lumley would be the voice of wi-Q in our new promotional video. Famous for her acting roles, modelling, documentaries and her battles for causes close to her heart, Joanna has one of the best-loved and instantly recognisable voices Continue Reading
General
Come and experience wi-Q for yourself at the Retail Business Technology Expo 2016
Hailed as the must-attend event for retail, hospitality, travel, entertainment and leisure operators, the Retail Business Technology Expo (RBTE) is another exciting opportunity for the wi-Q team to showcase our mobile ordering solution to a large audience of potential customers. Alongside more than 550 global exhibitors, covering a vast range of solutions and services, we are confident wi-Q will attract a lot Continue Reading
Events
Welcome to our New Website
We have kick-started our 2016 marketing campaign with our new website and a video to demonstrate the capabilities of our product across the hospitality industry. The video was shot in a variety of locations including Stansted Airport and Liverpool Street Station and gives the viewer a snapshot of the potential Wi-Q provides for venues and customers to enhance the customer Continue Reading
General
wi-Q is Shortlisted for Hotelympia Innovation Award 2016
Already excited about the opportunity to showcase our product to the vast audience of potential customers at Hotelympia, we’ve just received the fantastic news that wi-Q has been shortlisted for the 2016 Hotelympia Innovation Award for Technology. Hotelympia is the UK’s largest foodservice and hospitality event and is visited by over 32,000 industry professionals from 87 countries seeking the latest Continue Reading
Events
World-class Solution Brings an End to Queuing in Top Essex Restaurant
As one of the south-East’s most popular eateries, The Lion Inn Restaurant, Hotel and Bar at Boreham has recently undergone a major refurbishment and is exceptionally busy, catering for between 500 and 1000 restaurant customers every day. That can mean long queues, so the innovative Essex restaurant has introduced wi-Q, a world-leading from-the-table customer ordering system designed to put an Continue Reading
Case Studies
4 ways to make a hotel stay better
Whether your guests are away for a work conference, a family break or a romantic getaway, you want their stay in your hotel to be relaxing and pleasant. But what could you do to make their stay even better? Whilst some of the following gripes may seem trivial, they can make or break a TripAdvisor review. 1. Make sure the Continue Reading
General
Should Restaurants Keep Tips?
The subject of tipping is on everybody’s lips in the hospitality industry at the moment, with many restaurants under the spotlight for not sharing tips with their staff, and Members of the Commons Business Select Committee pushing for a parliamentary inquiry into the practice. In August 2015 the problem was highlighted by the Evening Standard when it revealed that the Continue Reading
Food & Beverage
Why we should all be making exceptions to the ‘no mobiles at the restaurant table’ rule
According to a recent poll of 2,000 British diners by restaurant booking platform Bookatable.co.uk, over a third of respondents thought that the ability to pay via mobile, known as Pay-At-Table technology, instead of waiting for staff to prepare the bill, would enhance their customer experience. From the establishment’s perspective Pay-At-Table increases the table turn-over rate and frees up staff to Continue Reading
Food & Beverage
wi-Q Helps Restaurants and Pubs to Display Calorie Content of Food
The Local Government Association (LGA) which represents more than 370 UK councils is urging the hospitality industry to join them in the battle against obesity. They are asking restaurants, cinemas and pubs to follow the US lead and display the calorific value of food either on the menu or at the counter. The reasoning behind this request is that by Continue Reading
Food & Beverage
Media Centre
Media Centre
